1.Q: Do you have a catalogue? Can you send me the catalogue to have a check of all your products?
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A: Yes,can contact us on line or send an Email to get catalogue.
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2. Q: I can't find the product on your catalogue, can you make this product for me?
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A: Our catalogue shows most of our products,but not all.So just let us know what product do you need?and how many do you
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want?If we do not have it,we can also design and make a new mould to produce?it.For your reference, making a ordinary
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mould will take about 20-35 days.
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3. Q: Can you provide samples ? Are the samples free ?
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A: Yes , we provide 5
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10pcs free samples for test.But you have to pay for the shipping cost
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4. Q : What about your delivery time?
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A: The stock goods delivery within 3 days, customized goods delivery within 7
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35days
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5. Q : How to ship my order ?
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A: For small package, send it by Express, such as DHL,FedEx,UPS,TNT,EMS. That's a Door to Door service .For big packages,
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can send them by Air or By sea. We use standard export carton.We will be responsible to any product damage caused on delivery.
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6. Q: What kind of payment do you accept ?
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A: We accept?T/T(Wire transfer), Western Union and Paypal.
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7.Q:How about your company quality control
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A:Strictly obey ISO9001,IQC,OQC,IPQC,QA occupy 10% of our Quality department, CCD test is gradually being used in our
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company
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8. Q: I need your price list of all your products, do you have a price list?
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A: We do not have a price list of all of our products. Because we have so many items,and it's impossible to mark all of their price on
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a list.And the price are always changing because of the material cost and quantity.And you can give us a list for all of the item you
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needed,we will confirm carefully one by one,and give you specification and price list
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9. Q : Can you make customized products and customized packing?
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A: Yes. We made a lot of customized products for our customer before.About customized packing, There is no problem for we put
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your Logo or other info on the packing Just have to point out that,it will cause some additional cost, and need to MOQ.
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